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Privacy Statement

Last Revised: 6th September 2018

  • PURPOSE

At The Mindful Hub, (“we”, “us”), we are committed to respecting and protecting the privacy of our Customers, Users and Visitors. We manage the information collected in accordance to the standards of the Australian Privacy Principles set by the Australian Government for the handling of Personal Information under the Privacy Act 1988 (Cth) (Privacy Act).

This Privacy Policy has been written to describe how we collect, use, process, protect and distribute your information. It applies to all forms of information, collected and stored digitally.

If, at any time, an individual provides Personal Information or other information about someone other than himself or herself, or on behalf of an organisation to which he, or she have been authorised to represent, the individual warrants that they have that person’s consent to provide such information for the purpose specified. If a minor is accessing our Website, it is presumed that they have gained a parental or guardian’s consent.

  • OUR PRINCIPLES OF DATA PROTECTION

This website and its content is owned by The Trustee for McKay Family Trust, trading as The Mindful Hub (ABN: 483 915 513 19).

The term “you” refers to the users or viewer of www.themindfulhub.com. We are committed to make all reasonable efforts to keep any personal data that is provided to us secure. We accept the responsibility of handling Personal Data as per section 3 of this Privacy Statement. We are open, transparent and honest with how we will use, collect and deal with Personal Data we will collect.

  • INFORMATION COLLECTED

In the course of running our business day to day, to deliver products and services to you and to manage our services, it is necessary for us to collect Personal Information.

Without limitation, the type of information we may collect is:

 (a) Personal Information.  We may collect personal details such as an individual’s name, age,
gender, location, job title, residential address, and other information defined as “Personal Information” in
the Privacy Act;
 (b) Sensitive information. We may collective sensitive information about an individual’s mental
health, disability, previous health and/or medical conditions, religion or political affiliations, racial or ethnic
origins.

(c) Contact Information.  We may collect further information such as an individual’s telephone number, email address, and delivery and billing address.

(d) Statistical Information.  We may collect information about an individual’s online and offline preferences, habits, IP address, device ID, geolocation, device type, movements, trends, decisions, purchases and other information for statistical purposes;

We may collect other Personal Information about an individual, which we will maintain in accordance with this Privacy Policy. We may also collect non-Personal Information about an individual such as information regarding their computer, network and browser.  This may include their IP address.

Where non-Personal Information is collected the Australian Privacy Principles do not apply.

  • HOW INFORMATION IS COLLECTED

Information will be collected when:

(a) an individual and/or organisation and/or business subscribes to the our Newsletter via Mailchimp;
(b) an individual contacts or engages us for our service, or purchases a product(s); or
(c) an individual completes contact form from our website; or
(d) an individual liaises with a representative of The Mindful Hub through Social Media, Email, in person, or via the phone.

By doing so you are agreeing to give this information to us voluntarily. By doing this you are giving us the consent to use, collect and process this Personal Data.

Some of the information we collect is done using standard cookies and similar tracking technologies. Cookies are files that a site or its service provider will use to transfer to your computer’s hard drive through your web browser (if you opt-in and allow) so that sites or service provider systems are able to recognise your browser, and remember certain information.

We use Cookies for the purposes of tracking our advertisement spend and compile data and interactions related to traffic to our site. We do not collect personally identifiable information through cookies. You have the right to disable cookies through the website browsers. Please note however, that disabling this function may mean some of the features on our Website not work as well as intended. You can still speak with us about our services or products by calling us on the phone.

We may also receive Personal Information from sources such as advertising, public records, and mailing lists from trusted third parties. Where we obtain Personal Information without an individual’s knowledge (such as by accidental acquisition from a client) we will either delete/destroy the information, or inform the individual that we hold such information, in accordance with the Australian Privacy Principles. 

  • WHEN PERSONAL INFORMATION IS USED AND/OR DISCLOSED

As part of providing the nature of our services to you, we are required to collect and record a number of personal data from you. This information is necessary so that we are able to conduct psychological assessment and treatment. You understand that you are not required to provide to us all of your personal data. However, the omission of relevant personal data may affect the outcomes of our services. To ensure we to achieve an effective outcome, it is important that the personal information you provide to us is comprehensive, true, and accurate.

We will retain Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Such information may include:

(a) The provision of goods and services between an individual, organisation, and us;

(b) Verifying an individual’s identity;

(c) Communicating with an individual about:

  1. their relationship with us;
  2. our services, product(s), or product delivery or availability statuses;

iii. our own marketing and promotions to customers and prospects; and
iv. obtaining feedback for our products and/or services.

(d) Investigating any complaints about or made by an individual, or if we have reason to suspect that an individual is in breach of any of our terms and conditions or that an individual is or has been otherwise engaged in any unlawful activity; and/or 

(e) As required or permitted by any law (including the Privacy Act);

(f) In tailoring the experience of the Website, Communication and/or Services to our Users;
(g) To personalise a user’s experience;

(h) To analyse, aggregate and report anonysed analytical reports which may be shared publicly or with third parties; and

(i) To send you emails for the purposes of The Mindful Hub news, updates, service changes.

There are some circumstances in which we must disclose an individual’s information:

(a) Where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of;

(b) As required by any law (including the Privacy Act); or

(c) For bookkeeping and accounting purposes.

  • HOW YOUR DATA CAN BE SHARED

Personal data may be shared to third parties whom we trust and are affiliated with. We will not sell, trade, or provide any personally identifiable information to outside parties. Third parties include service providers who assists us with the functionality of the website and/or services or Google Analytics.

It may be shared with an actual buyer or potential buyer (or it’s advisors) in connection to a proposed purchase or acquisition of any part of our business.

Personal data will only be disclosed to other third parties when we have one’s consent.

  • THE SAFETY AND SECURITY OF PERSONAL INFORMATION

Personal information collected will be encrypted and held in secure databases and/or cloud-based platforms that are owned and operated by us, or are owned and operated by our service providers.

We will take all reasonable precautions to protect an individual’s Personal Information from unauthorised access. We will do this by ensuring that access to personal information is only available to representatives of The Mindful Hub who have signed and understood the confidentiality requirements, by using third party technology that provides a secure environment and access control for confidential information. The User acknowledges that the security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. Each individual that provides information to us via the internet or by post does so at their own risk.

We cannot accept responsibility for misuse or loss of, or unauthorised access to, Personal Information where the security of information is not within our control.

  • YOUR RIGHTS  

You will always have the right to opt-out or unsubscribe from any of our communications. You have the right to also know what Personal Information we hold about you, and will have access to ensure it is accurate and up to date. A copy of the personal information we have collected from you can be provided and we are able to also request for your information to be restricted or deleted or destroyed. You can exercise these rights at anytime, please email us at hello@themindfulhub.com.au and we will respond to you within 30 days.
Your email will not be shared without your consent.

  • INTERNATIONAL DATA

Personal Data will be stored and processed in Australia. By providing us with your personal information, you consent for us to disclose your Personal Data to third parties that may be located overseas. You acknowledge that Australian Privacy Principle 8.1 will therefore not apply to such disclosure.  While we make all reasonable efforts to protect your Personal Data, if your data is shared with a third-party data processor, your Personal Data will be processed and stored in accordance to their local policies, compliance, and regulatory laws.

If you choose to access our website from the European Union (“EU”), or other regions of the world with laws governing data collection and use that may differ from the law of the Australia, please note that you are transferring your personal information outside of those regions to Australia for storage and processing. By providing any information, including personal information about you, you consent to such transfer, storage, and processing.

  • COMPLAINTS AND DISPUTES

If an individual has a complaint about our handling of their Personal Information, or believe we have breached the APP or a relevant registered APP code (if any), they should address this in writing to us via email to The Mindful Hub at hello@themindfulhub.com.au.

If there is a dispute regarding an individual’s Personal Information, we both must first attempt to resolve the issue directly between us. If we become aware of any unauthorised access to an individual’s Personal Information we will inform them at the earliest practical opportunity once we have established what was accessed and how it was accessed.

  • CONTACTING INDIVIDUALS

From time to time, we may send individual important notices, such as changes to our terms, conditions and policies. Because this information is important to the individual’s interaction with us, they may not opt out of receiving these communications.

You can control cookies and other browser-based tracking tools. However, please note that if you block cookies, certain features on our platform may not work.

  • MINORS

Information related to minors are collected from parents and guardians with children in their care. We agree to exercise all “reasonable efforts” to further verify that the person providing the consent is indeed a parental figure.

  1. ADDITIONS TO THIS POLICY

If we decide to change this Privacy Policy, we will post the changes on our Website. Please refer back to this Privacy Policy to review any amendments. We may do things in addition to what is stated in this Privacy Policy to comply with the Australian Privacy Principles.

14. RETENTION OF YOUR PERSONAL DATA
For as long as we have a relationship with you, we will be retaining your Personal Data, up to a period of time afterwards. Following this period, we will delete and destroy your personal data.